How to retain your customers at the point of sale?
To retain customers at the point of sale, you need to keep the link after their visit: invite them to follow you on Instagram, leave a review and come back. A customer who follows you or has rated you remembers you and returns more often. The moment of the visit is the best time to create that link, and an NFC plaque makes it instant.
Stay in touch after the visit
Loyalty is built by staying present in the customer's mind. Social media and reviews extend the relationship well beyond the visit.
Use the in-store moment
The customer is happy and present: it's the ideal time to invite them to follow you or leave a review. An NFC plaque makes the action instant, with no friction.
- Invite them to follow your Instagram
- Ask for a Google review
- Highlight your new products and offers
Be consistent and useful
Once the link is created, feed it: post regularly, reply to reviews and messages. Consistency turns a first purchase into a habit.
Frequently asked questions
Does Instagram really help with loyalty?+
Yes. A follower sees your posts, remembers you and comes back more easily. It's a direct, free channel to your existing customers.
Are reviews and loyalty linked?+
Yes. Asking for a review recreates a positive touchpoint, and a customer who has spoken up feels invested in your business.
Create the link from the store with a Feedel.it NFC plaque, ready to place.
See the plaques